lucybd Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data lucybd collects, why we collect it, how we protect it, and the rights you hold over your own information.
1. Introduction
This Privacy Policy ("Policy") describes how lucybd ("we", "us", "our") collects, processes, stores, and shares personal information about individuals ("you", "Player", "User") who access or use the lucybd platform located at lucybd.app, including all associated services such as sports betting, casino games, live dealer tables, crash games, slots, and account management features (collectively, the "Services").
By registering an account or continuing to use the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Services immediately.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are accessible via the footer of this website and form part of the overall agreement between you and lucybd.
Your data is safe with lucybd. We use 256-bit SSL encryption on all data transmissions and store personal information on secured servers with strict access controls. We do not sell your personal data to third parties for their own marketing purposes.
2. Data We Collect
lucybd collects personal data through several channels: directly from you when you register or use the Services, automatically through your device and browser, and from trusted third-party partners where permitted. The categories of data we collect are set out below.
When you create a lucybd account, we collect your full name, date of birth, country of residence, mobile phone number, and email address. This information is required to establish your identity, verify your age (21+ requirement), and operate your account securely.
To comply with our Know Your Customer (KYC) obligations and prevent fraud and money laundering, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address documents and, where applicable, confirmation of your payment method ownership.
We collect details of all deposits, withdrawals, bets, and game outcomes associated with your account. Payment method details — such as your bKash or Nagad mobile wallet number or masked Visa/Mastercard card number — are recorded to process transactions and comply with anti-money laundering requirements. We do not store full card numbers or mobile banking PINs.
When you access the Services, we automatically collect technical information including your IP address, device type and model, operating system version, browser type, screen resolution, session duration, pages visited, and referring URL. This data is used for security monitoring, fraud detection, and improving the platform experience.
If you contact our support team via live chat, email, or any other channel, we retain records of those communications. This includes the content of your messages, timestamps, and any attachments you provide. These records allow us to track and resolve your queries effectively and improve our support quality.
Where you use responsible gaming tools — including deposit limits, session time limits, reality checks, or self-exclusion — we record and maintain the parameters you set. This data is used exclusively to enforce the limits you have requested and to support your wellbeing as a player.
3. How We Use Your Data
lucybd processes your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are listed below.
- Account creation and operation: To register your account, verify your identity, and provide you with access to the Services.
- Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT), and to maintain accurate financial records of your account activity.
- Legal and regulatory compliance: To meet our KYC, anti-money laundering (AML), and age-verification obligations, and to respond to lawful requests from competent authorities.
- Security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions, match-fixing, bonus abuse, and other prohibited activity that could harm you or the platform.
- Customer support: To respond to your queries, handle complaints, and resolve disputes in a timely and effective manner.
- Responsible gaming: To enforce deposit limits, session controls, self-exclusion periods, and other player protection measures you have requested.
- Service improvement: To analyse usage patterns, identify technical issues, and enhance the overall quality and reliability of the lucybd platform.
- Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.
- Personalisation: To tailor content, game recommendations, and promotions to your demonstrated preferences and betting history, where you have not opted out of personalisation.
4. How We Protect Your Data
The security of your personal data is a core operational priority at lucybd. We implement a layered set of technical and organisational safeguards designed to protect your information from unauthorised access, accidental loss, alteration, or disclosure.
Your responsibility: While lucybd takes every reasonable step to protect your data, you are also responsible for keeping your account credentials secure. Never share your password with anyone, and contact our support team immediately if you suspect your account has been compromised.
5. Sharing Your Personal Data
lucybd does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process your deposits and withdrawals, we share the minimum necessary financial information with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners process data under their own privacy policies and are bound by contractual data protection obligations with lucybd.
Casino games and live dealer tables are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive anonymised session data necessary to deliver game functionality. They do not receive your name, contact details, or financial data unless explicitly required for technical support purposes.
To fulfil our KYC obligations, we may share your identity documents with trusted third-party verification service providers. These providers are engaged solely to confirm the authenticity of your documents and are prohibited from using your data for any other purpose.
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities when we are legally required to do so, or when disclosure is necessary to protect the safety, rights, or property of lucybd, its players, or the public. We will notify you of any such disclosure to the extent permitted by law.
In the event of a merger, acquisition, or sale of all or part of lucybd's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will provide advance notice of any such transfer and ensure the acquiring party is bound by privacy obligations no less protective than those described in this Policy.
6. Cookies and Tracking Technologies
lucybd uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse how players interact with the Services. A cookie is a small text file placed on your device when you visit a website.
- Strictly necessary cookies: These are essential to the operation of the platform. They enable you to log in, navigate between pages, and maintain a secure session. These cookies cannot be disabled without affecting core functionality.
- Functional cookies: These remember your preferences — such as your chosen language or display settings — so you do not need to re-enter them on each visit.
- Analytics cookies: These help us understand how players use the platform, which pages are most visited, and where technical issues occur. The data collected is aggregated and does not identify you individually.
- Marketing cookies: Where you have given consent, these cookies allow us to show you relevant promotional content. You may withdraw consent for marketing cookies at any time via your browser settings.
You can control and delete cookies through your browser settings. Disabling strictly necessary cookies may impair your ability to use certain features of the Services. For more information on managing cookies, refer to your browser's help documentation.
7. Data Retention
lucybd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are as follows.
- Account data: Retained for the duration of your account and for a period of 5 years following account closure, to meet legal and regulatory obligations.
- Transaction records: Financial records are retained for a minimum of 7 years in accordance with standard financial record-keeping requirements.
- KYC documents: Identity verification documents are retained for 5 years following the end of the business relationship, unless a longer period is required by law.
- Support communications: Records of support interactions are retained for 3 years to assist with dispute resolution and service quality review.
- Marketing consent records: Records of your marketing consent (or withdrawal thereof) are retained for as long as they remain relevant to our processing activities.
- Responsible gaming records: Self-exclusion and limit-setting records are retained for the duration of any active exclusion period plus 5 years thereafter.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.
8. Your Data Rights
As a lucybd player, you have a number of rights in relation to the personal data we hold about you. These rights are summarised in the table below. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.
| Right | What It Means |
|---|---|
| Access | You may request a copy of the personal data we hold about you. |
| Rectification | You may request that we correct inaccurate or incomplete data. |
| Erasure | You may request deletion of your data where we no longer have a lawful basis to retain it. |
| Restriction | You may request that we limit how we use your data pending resolution of a dispute. |
| Portability | You may request a machine-readable copy of the data you provided to us. |
| Objection | You may object to our processing of your data for direct marketing purposes at any time. |
| Withdraw Consent | Where processing is based on consent, you may withdraw that consent at any time without affecting prior lawful processing. |
Please note: Some rights are subject to limitations. For example, we cannot erase data that we are legally required to retain, such as transaction records needed for AML compliance. We will always explain the basis for any limitation when responding to your request.
9. Age Restriction and Children's Privacy
The lucybd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data or has created an account, we will immediately suspend that account, delete the associated data, and return any deposited funds in accordance with our Terms & Conditions.
21+ Only: If you believe that a minor has accessed the lucybd platform using your details or has created their own account, please contact our support team immediately at [email protected] so that we can take prompt action.
10. Changes to This Policy
lucybd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the Services we offer. When we make material changes, we will notify registered players via the email address on their account or through a prominent notice on the platform, at least 7 days before the changes take effect.
The "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how we handle your personal data. Continued use of the Services after the effective date of any update constitutes your acceptance of the revised Policy.
11. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way lucybd handles your personal data, please contact our dedicated support team. We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them within 30 days.
Platform: lucybd — lucybd.app
Support email: [email protected] (plain text only — not a clickable link)
Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
Response time: Within 24 hours for general queries; within 30 days for formal data subject requests
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